Refund & Cancellation Policy

This Refund and Cancellation Policy applies to paid GenosPro subscriptions purchased through the GenosPro website.

GenosPro uses Mercado Pago for customers paying from Argentina and Paddle for customers paying from other countries when Paddle is the payment provider shown at checkout.

You may cancel recurring billing at any time from the Plan & Billing page or through the applicable payment provider when that option is available.

Cancellation prevents future renewals. Unless applicable law or the payment provider requires otherwise, access to GenosPro Plus continues until the end of the already-paid billing period.

Cancelling a subscription is different from deleting your GenosPro account.

Unless a refund or withdrawal right is required by applicable law or provided by the applicable payment provider, subscription charges are generally non-refundable once the paid period has started.

For purchases processed by Paddle, refund requests and any applicable statutory withdrawal rights are handled under Paddle's Buyer Terms and Refund Policy. Paddle acts as merchant of record for those transactions.

For purchases processed by Mercado Pago, refund requests and payment disputes are handled in accordance with Mercado Pago's applicable policies and applicable law.

Nothing in this Policy limits any mandatory or non-waivable consumer rights that apply in your jurisdiction.

For questions about a GenosPro charge, cancellation, or refund request, contact support@genospro.com and include the email address used for your GenosPro account and enough information to identify the transaction. Do not send full card numbers or sensitive payment credentials.

If your purchase was processed by Paddle, you may also use Paddle's buyer support and refund process. If your purchase was processed by Mercado Pago, you may also use the support and dispute options available through Mercado Pago.

If a payment is disputed, reversed, or charged back, access associated with that payment may be suspended or adjusted while the matter is reviewed, subject to applicable law and the payment provider's rules.

We may take reasonable steps to prevent fraud, refund abuse, or misuse of the Service.

We may update this Policy from time to time. The version in effect when a transaction is made applies together with the applicable provider terms and mandatory law.